Status Page

Subscriber Notifications

Manage how your community receives updates about incidents and service status.

What are Subscribers?

Subscribers are members of your community who have opted in to receive notifications about status page updates, incidents, and maintenance announcements. They stay informed without having to manually check your status page.

Subscriber Growth: More subscribers = better community awareness of incidents

Notification Channels

Subscribers can receive notifications through multiple channels:

Email Notifications

Incident alerts sent to subscribed email addresses

Discord DM Notifications

Direct messages from SYNTHET bot about incidents

Channel Notifications

Post updates to a dedicated status channel

Webhook Notifications

Send incident data to custom webhooks (advanced)

How Members Subscribe

Members can subscribe to notifications through several methods:

Method 1: Status Page

Click "Subscribe" button on your public status page

Method 2: Discord Bot

Use `/subscribe status` command in your Discord server

Method 3: Email

Email address automatically collected during subscription

Method 4: Invite Link

Share a pre-configured subscription link with your community

Managing Subscribers

Access subscriber management from your status page settings:

View Subscriber List

See all active subscribers and their notification preferences

Filter & Search

Find subscribers by email, Discord ID, or subscription date

Export Subscribers

Download subscriber list as CSV for analysis

Send Test Notification

Test notification delivery to individual subscribers

Remove Subscriber

Unsubscribe users manually if needed

Notification Configuration

Set up different notification levels:

All Events

Subscribers get notifications for all incidents and maintenance

Critical Only

Only severe incidents (Offline/Degraded) trigger notifications

Component Specific

Notify only about incidents affecting specific services

Email Notification Settings

Configure email notification behavior:

Frequency

  • Immediate
  • Digest (hourly)
  • Digest (daily)

Email Settings

  • From address
  • Custom template
  • Unsubscribe link

Discord Notification Settings

Configure how Discord notifications are sent to your community:

Status Channel

Select Discord channel for status announcements

Mention Role

Automatically mention a role (@here, @role, etc.)

DM Subscribers

Send direct messages to subscribed members

Embed Format

Rich embeds with color-coding by severity

Example Notification

SYNTHET Status Alert

Incident Detected

Game Intel Service Degradation

Started: 14:35 UTC | Status: Investigating

What's happening:

The Game Intel tracking service is experiencing degraded performance. Gaming activity tracking may be delayed.

What we're doing:

Our team is investigating the root cause. We'll provide updates every 30 minutes.

View Full Status

Subscriber Analytics

Track subscriber engagement metrics:

Growth Metrics

  • Total subscribers
  • New subscribers (daily)
  • Unsubscribe rate

Engagement Metrics

  • Email open rate
  • Click-through rate
  • Bounce rate

Best Practices

  • • Promote status page subscription in your Discord server
  • • Keep notification frequency reasonable to avoid fatigue
  • • Test notifications before relying on them
  • • Monitor email delivery rates and fix any issues
  • • Provide easy unsubscribe options
  • • Include relevant updates in every incident notification
  • • Use clear subject lines in email notifications
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