Support

Real support paths — not a contact form void.

SYNTHET is operated, not just shipped. Community support, documentation, status, and incident routing are first-class channels — not afterthoughts.

Channels

Where to ask, what to expect.

Every support channel has a clear scope. Fewer dead ends, faster resolution.

Community support server

Real operators answering real operational questions. The fastest path for setup, configuration, and module-specific guidance.

Documentation

Detailed module references, dashboard guides, permission references, and onboarding documentation — written for serious operators, not casual users.

Status page

Live system status, incident timelines, component health, and shard transparency. Subscribe to incidents you actually care about.

Incident routing

Pro and Custom-Hosting servers route critical incidents directly to the on-call rotation, with priority response windows.

Support coverage by tier

Support that scales with the operating responsibility.

Free communities get real support paths. Paid tiers add response priority and direct routing for the operators who depend on it.

Tier
Support coverage
Free
Community support server, public documentation, status page subscriptions.
Premium
Everything in Free, plus an extended support window and faster community-staff escalations.
Pro
Everything in Premium, plus direct incident routing, named-server priority, and migration support windows.
Custom-Hosting
Everything in Pro, plus operator-portal access, dedicated routing, and on-call escalations for hosted servers.