SYNTHET Billing & Tax Disclosure

1) Pricing Display and VAT (KSA)

1.1 VAT-inclusive pricing (default)

All displayed subscription prices are VAT-inclusive where VAT applies. This means the price you see is the final price inclusive of VAT (e.g., 15% KSA VAT), unless checkout explicitly states otherwise due to jurisdiction-specific tax rules.

1.2 What "VAT-inclusive" means

If a plan is shown as $X/month, that total already includes VAT (where applicable). VAT is not added on top of that displayed price at the end (except where legally required for certain jurisdictions; checkout will disclose this if it applies).

1.3 VAT line item at checkout

At checkout, we will show:

• subtotal (if applicable)
• VAT amount and VAT rate (where applicable)
• total amount charged (final)

1.4 International taxes

For customers outside KSA, taxes may vary by jurisdiction. Where taxes apply, checkout will disclose the tax treatment and the final charged amount.

2) Charging Entity Disclosure (KSA PSP vs Merchant of Record)

SYNTHET may route checkout through either:

2.1 KSA PSP (Payment Service Provider) route

If checkout is processed directly by SYNTHET Establishment using a KSA PSP:

• Seller / Charging Entity: SYNTHET Establishment
• Your invoice/receipt will reflect SYNTHET Establishment as the seller (subject to the provider's invoice mechanism).
• VAT disclosure will be shown where applicable.

2.2 Merchant of Record (MoR) route

If checkout is processed via an authorized Merchant of Record (MoR):

• Seller / Charging Entity: The MoR (not SYNTHET Establishment)
• The MoR may issue the receipt/invoice and collect/remit taxes as applicable for your jurisdiction.
• Checkout will clearly display the MoR as the charging entity.

2.3 No ambiguity rule

The checkout page must clearly show:

• who the seller / charging entity is (SYNTHET Establishment vs MoR)
• the currency and total charged amount
• VAT/tax treatment for your jurisdiction

If you do not see this clearly, do not complete checkout and contact support.

3) Invoices, Receipts, and Downloads (KSA + International)

3.1 Where to find invoices/receipts

Invoices/receipts are available in the Dashboard at: Billing → Invoices

3.2 What you can download

Depending on the payment route:

• KSA PSP route: a VAT-compliant invoice/receipt may be provided (as supported by the PSP and our invoicing stack).
• MoR route: MoR receipts/invoices are provided by the MoR (and accessible via the Dashboard or MoR email delivery, where supported).

3.3 Invoice contents (minimum)

Where applicable, invoices/receipts may include:

• invoice number / receipt ID
• invoice date
• plan name and term (monthly/yearly)
• total paid amount
• VAT amount and VAT rate (where applicable)
• charging entity name
• payment reference/transaction ID (non-sensitive)

3.4 ZATCA / e-invoicing note (KSA)

If and where legally required based on our tax posture and invoicing obligations, we will issue invoices consistent with KSA VAT and e-invoicing requirements (including the information required on tax invoices). The exact invoice format and issuance method may depend on the PSP/MoR route and applicable rules.

4) Subscription Scope (One Subscription = One Guild)

4.1 Per-guild subscription

Each paid subscription applies to one Discord Guild (server) only.

4.2 Assigning the subscription

During checkout or immediately after purchase, you will assign the subscription to a specific Guild. The Dashboard will display:

• the Guild the subscription is attached to
• the active entitlements for that Guild
• subscription term and renewal date

4.3 Transfers between guilds

Subscription transfers between guilds may be restricted to prevent abuse. If transfers are allowed, they will be:

• rate-limited
• audited
• subject to ownership/admin verification

5) Billing Status States (What They Mean)

Your subscription will show one of these states in the Dashboard:

• active: paid and fully enabled
• past_due: payment failed; a grace window may apply
• canceled: will not renew; access continues until period end if canceled at period end
• expired: ended and no longer active
• refunded/chargeback: payment reversed; entitlements may be revoked immediately

6) Renewals, Failed Payments, and Grace Periods

6.1 Auto-renewals

Subscriptions renew automatically unless you cancel before the renewal date.

6.2 Failed payments

If a payment fails:

• your subscription may enter past_due
• you may have a limited grace period to update payment (where supported)
• if unresolved, the subscription may cancel and entitlements revert to Free

Grace behavior may vary by provider route (PSP vs MoR) and will be disclosed in the Dashboard.

7) Refunds, Credits, and VAT Handling

Refund eligibility is governed by our Refund & Cancellation Policy.

If a refund is granted:

• it is typically issued to the original payment method where supported
• VAT treatment will follow applicable rules and provider capabilities
• we may issue a credit note or updated invoice/receipt where required

8) Payment Methods and Updates

Supported payment methods depend on your region and the payment route used.

Where supported, you can:

• update payment method in the Dashboard
• retry failed payments

If a payment method update is not supported in-app due to provider limitations, the Dashboard will direct you to the correct provider-managed flow.

9) Recordkeeping and Minimization (Billing Evidence)

We retain only the minimum billing records required to:

• operate subscriptions and entitlements
• provide invoices/receipts
• comply with tax/accounting requirements
• defend disputes/chargebacks where necessary (minimal evidence only)

We do not store full card numbers or CVV. Payment information is handled by the payment provider(s).

See Privacy & Security Policy for billing-data retention details.

10) Contact

• Billing questions: [email protected]
• Support: [email protected]
• Legal: [email protected]